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Shopping Help

Quick answers about shipping, returns, refunds, and warranty. Find FAQs for common questions, with links to full legal documents.

3 articles in this category

Shipping FAQ
5 min read
Common questions about shipping, delivery times, tracking, and international orders.
Quick answers to common shipping questions. For complete terms and conditions, see the full Shipping Policy. We ship worldwide, with temporary exceptions for Chile, Argentina, and Russia due to import regulations or carrier issues. Orders outside...
Returns & Refunds FAQ
3 min read
Common questions about returns, refunds, and exchanges for Epilogue products.
Quick answers about returns and refunds. For complete terms by region, see the full Returns & Refunds Policy. Return eligibility depends on your location: EU customers: 14 days from delivery, any reason US customers: 14 days from delivery, any...
Warranty FAQ
2 min read
Common questions about Epilogue's limited hardware warranty coverage and claims.
Quick answers about warranty coverage. For complete legal terms, see the full Limited Hardware Warranty. Epilogue warrants hardware products against defects in materials and workmanship when used normally according to our guidelines. This covers...