Troubleshooting

Fix common issues with your Operator device or Playback software. Covers LED error codes, cartridge detection problems, save file errors, and how to submit support logs.

18 articles in this category

• LED Not Powering On

  Troubleshoot when your Operator's LED doesn't light up.

• LED Rapidly Flashing White

  Troubleshoot rapid white LED flashing on your Operator.

• Firmware Update Failed

  Recover from a failed firmware update (stuck purple LED).

• Device Not Recognized

  Troubleshoot when your computer doesn't detect the Operator device.

• App Stuck Searching

  What to do when Playback can't find your Operator device.

• Cartridge Not Detected

  Troubleshoot when your Operator doesn't detect an inserted cartridge.

• Integrity Check Failed

  Troubleshoot the "Integrity check failed" error message.

• Failed to Load Game

  Troubleshoot the "Failed to load game" error.

• Black Screen When Starting Game

  Troubleshoot when games show a black screen instead of starting.

• Game Running Slowly

  Troubleshoot stuttering, lag, and poor performance in Playback.

• Unknown Title Displayed

  What to do when your game shows as "Unknown title" in Playback.

• Save File Not Loading

  Troubleshoot save file loading issues.

• Upload Save Grayed Out

  Why the "Upload Save" option might be unavailable.

• Upload Homebrew Grayed Out

  Why the "Upload Homebrew" option might be unavailable.

• Controller Not Detected

  Troubleshoot when Playback doesn't recognize your gamepad.

• Controller Rebinding Issues

  Troubleshoot controller problems when rebinding buttons.

• Audio Issues

  Troubleshoot sound problems in Playback.

• Finding and Sending Log Files

  How to locate and send log files when contacting support.